FAQ - Home Cleaning Service | Mayers Maids
Are you insured and bonded?
Yes, we are bonded and also have accident and liability insurance coverage to protect your home, our maids and Mayers Cleaning Services in case of accidents.
What do you mean by satisfaction guaranteed?
Our maid services are 100% guaranteed. If you are not satisfied with any area that we have cleaned, contact us within 24 hours and we will return to take care of it properly and free of charge. We encourage you to fill out the feedback form on our website after every cleaning and let us know how we can serve you better.
Do I have to be home on the cleaning day?
This is up to you. Most of our customers are not home when we are cleaning. You just need to make sure that either the alarm system is off on the cleaning day or we have the entry code.
Do I have to provide the key?
No, but if you want to, you may provide us with the key. You may also leave it at some safe, accessible place outside your house or you may wait for our team to arrive. Either way is fine as long as you feel it is the safest way. Providing us the key would make things easier and you wouldn't have to worry about forgetting it. If you do choose to provide the key to us, it will be coded and stored in our office at a key safe that only management will have access to. On the day of your cleaning, the team leader will be given the key in the morning and it will have to be returned to management at the end of the workday.
Who will be cleaning my home?
We carefully recruit, interview, screen and fully train every maid. Only after this process will we assign an insured, bonded, uniformed and trained team to clean your home. Mayers Cleaning Services' owner and / or manager will make every effort to send the same team each cleaning visit.
How many maids will clean my home?
Our teams vary from two people teams to four people teams, depending on the needs of the job.
Are your maids trained and supervised?
All the team members are extensively trained and supervised in order to provide you with the high quality, detail oriented cleaning your home deserves. The owner and / or manager makes visits to homes while they are being cleaned to ensure the quality of the service provided.
How long will it take to clean my home?
The team assigned to clean your home will stay the necessary length of time to get the job done right according to our high standards.
How do I know your maids will do high quality work?
We know that happy people work harder. Combining commission based pay and bonus programs, we are able to provide our maids with some of the best pay in the industry. This ensures the high quality, detail oriented cleaning your home deserves.
Do I need to provide any cleaning supplies?
No. We will provide all equipment and cleaning supplies. If you have any specific cleaning product you want our maids to use, please let us know and we will be more than happy to accommodate your request.
What if something gets broken during the cleaning?
No matter how careful we are with your home, we know accidents happen. That is why we carry liability insurance. If something gets damaged during cleaning, the owner and / or manager will contact the customer to explain what happened. We will make every effort to repair, replace (if necessary) or file an insurance claim.
How much will it cost to clean my home?
We will charge based on your home size, number of bathrooms, number of bedrooms, how often you need the service, etc. We believe our service has the best value combined out there (Price x Quality x Security). We provide a better home cleaning service for a lower price. We can charge less than most companies because our overhead cost is lower. We are a family owned and operated home cleaning company and not a franchise.
How do I pay for the cleaning?
We accept personal checks or cash. Payment is due at the time of service. A fee of $25.00 will be applied to all returned checks.
What if my cleaning day falls on a holiday?
We will contact you to reschedule your cleaning.
For home or office cleaning services Denton, Collin and Dallas County residents rely on Mayers Maids. We offer affordable rates and skilled, reliable service.
When you are searching for a home cleaning service in the Plano, McKinney, Allen, and Frisco, TX area your best bet is to call Mayers Maids. We provide a comprehensive list of services for residential and business customers and we tailor these services to meet your specific needs. Customer service is the foundation upon which we do business and it shows in the glowing reports that we get from our satisfied clients. Call us today and let's talk about your cleaning needs.
For residential homes, Mayers Maids offers single cleaning jobs or we can work with you on providing regularly scheduled cleanings. We understand the needs of busy working people who often find that they don't have the time to do the type of cleaning that they'd like. When you hire us, you can feel confident that your home is going to be cleaned to your standards. We sit down with you for a consultation so that you can tell us your specific needs and we'll provide you with a free initial estimate so there will be no surprises. Often, people who are moving from one rental dwelling to another have enough on their minds without having to worry about getting their cleaning deposits back. We can make sure that you do! We tailor our service to your needs, including doing windows and carpets if needed. We use environmentally-friendly cleaning products that are highly effective, and we place an emphasis on ridding your home of the substances that can so often affect your health and the health of your family, such as dust and other irritants. We make sure that the air in your home is healthy to breathe. For offices, we offer all of the services that we offer to residential homes. We take special care around your sensitive office equipment, and use only non-allergenic products to protect your employees. Call us today to talk about our 10% first-timer discount.
No matter what you need from a home cleaning service Mayers Maids is ready to help you in the Plano, McKinney, Allen, and Frisco, TX area. We are fully licensed and bonded, and our maids are trained to strict standards of excellence. Call us today to schedule a free cleaning estimate.